Skip to main content

Gaylord Palms Resort & Convention Center

6000 West Osceola Parkway · Kissimmee, Florida 34746 USA


Christmas at Gaylord Palms


All content contained in this site was valid for this past 2019 holiday season. 
Sign up
 and be the first to know what we have in store for 2020!

November 25, 2019 - January 5, 2020
Alpine Village at Gaylord Palms

ICE! is back at Gaylord Palms with an all-new theme featuring THE POLAR EXPRESS™. Take a journey of imagination through this heart-warming story as a young child embarks on a magical adventure to the North Pole while learning about friendship, bravery and the true spirit of Christmas. Experience this adventure through hand-carved sculptures and displays made from more than 2 million pounds of ice. 

Purchase TicketsOvernight Stay DealsWIN 2 FREE NIGHTS

Buy More and Save!

Create the ultimate experience this holiday season AND save money while you do it! Combine ICE! with 2 or more events and save up to 40% on your visit.

Purchase Tickets 

November 25, 2019 - January 5, 2020
Hours of Operation: Vary by day and subject to change. | Location: Alpine Village at Gaylord Palms
For tickets and information: +1-407-586-4423


ICE! is an indoor winter wonderland kept at a chilly 9 degrees featuring:

  • A self-guided, walk through experience that lasts approximately 15-30 minutes. In total, you should plan to spend anywhere from 30 minutes to 2 hours for the entire ICE! experience.
  • Colorful, life-sized ice sculptures and five two-story ice slides
  • Hand-carved scenes from the heart-warming holiday movie, The Polar Express
  • The Frostbite Factory - a live ice carving zone with artisans from Harbin, China.
  • A separate area dedicated to the majestic Nativity in crystal-clear ice
  • Learn more about The Making of ICE! 

Guest Testimonials

"People know there are ice slides in there, right? Ice slides! Our kids went nuts and were talking about ICE! non-stop after we got home."
- Stephanie H. | Little Rock, Arkansas

"We were absolutely amazed at the detail that went into each sculpture."  
- Michelle P. | Birmingham, Alabama

"There were so many ways to interact with the displays, making it even more fun."   
- Alex M. | Gainesville, Florida

"Colorful and breathtaking. You need to see it in person." 
- Hailey R. | Oklahoma City, Oklahoma

"So unique, festive and fun that I know we will make it part of our holiday tradition." 
- Sarah C. | Syracuse, New York

"We enjoyed seeing our favorite Christmas movie come to life!" 
- Margie J. | Charleston, West Virginia

The Making of ICE!

From an incredible land of ice and snow halfway around the world, a remarkably talented team of artisans travels to Kissimmee, Florida to create the amazing ICE! featuring THE POLAR EXPRESS™.

Learn More


Fun Facts

Take a peek at Christmas at Gaylord Hotels by the numbers.

Learn More

Special Discounts

Florida Resident Offer: Florida residents can use promo code FLR19 to save $5 on ICE! tickets

• Military and First Responder Appreciation Offer - Box Office Only
Save up to 20% on ICE! tickets.
This exclusive offer is for active duty military, veterans, police, EMT, and firefighter personnel only. Tickets must be purchased at the box office. Valid I.D. required. Subject to tax and service fee. Maximum of 6 tickets per ID.


Marriott Bonvoy Offers >>
Save 25% on ICE! tickets.  Use code MBICE19.  Book online now

Not valid with any other offers or discounts and subject to blackout dates. Only valid for tickets to ICE! Discount applies to non-promotional room only rates.

ICE! Special Experiences

Get everyone in the spirit of the holidays and enhance your ICE! experience. We offer packages for wedding proposal opportunities and gender reveal celebrations to the ultimate birthday bash and school field trips.

Contact our group sales team at 407-586-0373 or



See All Events & Activities

Don't miss all the free activities and ticketed events during Christmas at Gaylord Palms!

Learn More


THE POLAR EXPRESS and all related characters and elements © & ™ Warner Bros. Entertainment Inc. (s19).

Change Language

Marriott offers websites in several languages and a variety of regions to help your travel experience. Please select the option most relevant to you.