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Spa at JW Chicago

JW Marriott Chicago

151 West Adams Street · Chicago, Illinois 60603 USA

Spa at JW Chicago

  • +1-312-660-8250

Book Spa Services

How to Spa & FAQs

Our goal is to create a memorable and relaxing experience for you. Please read through our FAQS to ensure a seamless spa experience.

Frequently Asked Questions


RESERVATIONS - Please reserve spa appointments prior to arrival so we may best meet your scheduling requests by contacting the spa concierge desk directly at 312-660-8250

AGE REQUIREMENT - The Spa at JW Chicago is available to guests 18 years of age and older. For guests ages 16 and 17 facial services may be received with a parental chaperone. For guests younger than 16 nail services may be received with parental chaperone. Guests under the age of 18 will not be permitted to use the spa facilities or access locker room areas.

CANCELLATIONS - Treatments are reserved especially for you. We kindly request a 24 hour notice of cancellation or reschedule to avoid a cancellation charge. Group reservations are subject to contracted agreement.

GRATUITIES - A 22% service charge will be automatically added for each spa service you receive and is distributed among your service provider and the spa staff who assisted you during your visit. If services were satisfactory, please feel free to leave an additional gratuity.

GIFT CERTIFICATES - Gift Cards may be purchased in specific dollar amounts, which are redeemable in any of our hotels and resorts and can be used towards spa services or purchases in our Spa Boutique.


Group Fitness - The fitness class schedule can change at any given time, please contact the Spa concierge desk directly at 312-660-8250 to confirm schedule.

SPA ARRIVAL - Please arrive 30 minutes prior to your appointment to begin your relaxation experience and take advantage of our Spa amenities. Arriving late will shorten the time of your treatment.

COURTESY - While enjoying The Spa at JW Chicago treatments and facilities, we kindly ask that you enjoy quiet conversation and refrain from using cell phones and other electronic devices. The Spa facility and pool are smoke-free environments. To ensure complete privacy for you and other guests, please avoid camera usage in the spa.

HEALTH CONDITIONS - Please advise the Spa Concierge if you are expecting at the time of booking. Please advise your therapist if you have any health concerns or questions about which treatments are best for you. Heat treatments are not recommended for pregnant women, guests with heart conditions or sensitivity to heat. When making reservations, please let us know your preference for male or female therapists. We will do our best to honor your request. Maternity massage services are suitable for expectant mothers beyond the first trimester only.

SPA ATTIRE - We suggest that you wear comfortable clothing and do not bring your jewelry or valuables to the Spa. A Spa robe and slippers will be provided for you. Our therapists are professionally trained in proper draping techniques to ensure your privacy and comfort.

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