Spa Etiquette

Arrival

Please plan to arrive at least 20 minutes prior to your scheduled reservation. This will allow you plenty of time for a leisurely check-in and to relax and enjoy the ambience of the spa. In respect to the peaceful surroundings, we ask that all guests place cell phones on vibrate.

Age Requirements

For your comfort and relaxation, The Spa and Fitness Center are available to guests 18 years of age and older. Children ages 16 and 17 must be accompanied by an adult.

Cancellation Policy

Should you need to cancel a reservation at our spa in Orlando, we require four hours' notice. Appointments cancelled less than four hours prior to reservation will be billed at full price.

Comfort & Convenience

During your visit at the spa, we will provide you with a cozy robe and slippers, along with a private locker. Your robe and slippers are appropriate attire for anywhere in the spa, including lunch on the patio.

Most guests wear nothing underneath their robes. Some prefer wearing a bathing suit or undergarments. Whatever you choose, our therapists respect your privacy and are trained to keep you properly draped throughout your treatment.

Gift Certificates

Gift certificates are available for purchase - and are non-refundable.

Gratuity

Gratuity is not included in our treatment prices, although it is greatly appreciated. Your spa concierge can assist you in charging this to your room, if desired.

Health Issues

Please advise our staff if you are pregnant, recovering from recent surgery or have any existing medical concerns.